Terms of Service

By accessing or using LeadMate AI (the "Service"), operated by FrictionLab ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users, including individuals and organizations. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

LeadMate AI is a B2B lead intelligence platform that enables sales professionals and organizations to define Ideal Customer Profiles (ICPs), discover matching prospects, score leads using AI, and generate personalized outreach emails. The Service integrates with third-party data sources including Apollo.io for lead data and Anthropic's Claude AI for content generation.

Eligibility

You must be at least 18 years old and capable of forming a binding legal contract to use the Service. The Service is intended for business use only.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access or use of your account at hello@leadmateai.com.

Accurate Information

You agree to provide accurate, current, and complete information during registration and to update your information promptly if it changes.

Permitted Use

You may use the Service for lawful business prospecting and outreach purposes in accordance with these Terms and all applicable laws and regulations.

Your Content

You retain ownership of any ICP configurations, custom data, or other content you create within the Service. By uploading content, you grant us a limited license to use it solely for the purpose of providing the Service to you.

Compliance

You are solely responsible for ensuring that your use of lead data and outreach communications complies with applicable anti-spam laws, data protection regulations (including GDPR where applicable), and the policies of any email service provider you use to send communications.

You agree not to use the Service to: • Send unsolicited bulk email (spam) or engage in any deceptive or misleading communication practices • Harvest, scrape, or collect data from the Service for purposes other than your own legitimate business prospecting • Violate any applicable law, regulation, or the rights of any third party • Attempt to gain unauthorized access to any part of the Service or its related systems • Reverse engineer, decompile, or attempt to extract the source code of the Service • Resell, sublicense, or share access to the Service with third parties not covered by your subscription • Use the Service to target individuals with discriminatory, harassing, or illegal outreach • Introduce malware, viruses, or other malicious code into the Service • Use the Service in a manner that imposes an unreasonable load on our infrastructure

Billing

Paid plans are billed monthly in advance. Payment is processed by Stripe, Inc. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

Plan Limits

Each subscription plan includes monthly limits on lead credits and AI-generated emails. Unused credits do not roll over to the following month unless otherwise stated in your plan.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features through the end of the period for which you have paid.

Refund Policy

We do not offer refunds for partial months or unused credits. If you believe you have been charged in error, contact billing@leadmateai.com within 14 days of the charge and we will review your case. We reserve the right to issue refunds at our sole discretion.

Price Changes

We may change subscription pricing at any time. We will provide at least 30 days' notice of any price increases by email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

Our IP

The Service, including its design, features, code, and branding, is owned by FrictionLab and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology.

AI-Generated Content

Outreach emails and other AI-generated content produced by the Service are provided for your business use. We do not claim ownership over content generated specifically at your direction, but we do not make any representations about the originality or fitness for purpose of such content.

The Service integrates with third-party providers including Clerk (authentication), MongoDB (data storage), Stripe (payments), Anthropic (AI), and Apollo.io (lead data). Your use of the Service is subject to the terms and policies of these providers. We are not responsible for the acts or omissions of any third-party service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR RESULT OR OUTCOME WILL BE ACHIEVED FROM USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FRICTIONLAB AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

You agree to indemnify, defend, and hold harmless FrictionLab and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content you submit through the Service.

By You

You may terminate your account at any time by cancelling your subscription and deleting your account from account settings.

By Us

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or for any other legitimate business reason. Upon termination, your right to use the Service ceases immediately.

Effect of Termination

Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will continue to apply after termination.

These Terms are governed by the laws of the People's Republic of Bangladesh, without regard to its conflict of law provisions. Any dispute arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by displaying a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

For legal inquiries or questions about these Terms, please contact: FrictionLab Dhaka, Bangladesh Email: legal@leadmateai.com